Here are the details!
Do you have questions about how we do business? Here are some of the most frequently asked questions and their answers. There are always exceptions, but this is the general way you can expect us to conduct ourselves.
Q: How does the billing process work?
A: We offer two very flexible billing options:
- Pay In Full–When you choose to pay in full, your entire balance must be paid to secure your reservation.
- Split Billing–A 50% deposit is required to secure your reservation. The remainder is due 7 days prior to the event date for standard orders and 14 days prior to the event date for wedding orders. For larger enough orders, we can bill as frequently as needed to accommodate any budget.
We will send you an electronic invoice to your email address that can be paid with any debit or credit card, as well as PayPal account. Once paid, your reservation is confirmed.
Q: Do you deliver?
Yes, we do deliver. Our delivery fee starts at $7.00 and varies depending on the distance between our Cedar Park location and the event location. We delivery in an area from Temple to New Braunfels and Johnson City to Rockdale. We are also able to go further than that if necessary.
Q: How long is my quote vaild?
A: Treat quotes are valid for 3 days after receipt. After that time, we reserve the right to change the quote. This is not a common occurrence, but there are situations that deem a re-evaluation necessary (such as the egg shortage of 2015)
Q: How far in advance should I order?
A: Ideally, you should order as soon as you have your event details ironed out (number of guests, event type, treat design, location, etc.). Our calendar fills up fast, so the sooner you make your request, the better! We have orders that are a year in advance and orders that are just a few days in advance.
Q: Is a PayPal account required to submit payment?
A: No, a PayPal account is not required to submit payment. To pay with any debit or credit card when processing your payment, choose “Pay with a debit or credit card” and simply uncheck the “Save this information with PayPal” checkbox directly above the password field. If you have a PayPal account associated with your email address, you may be asked a second time if you prefer to use PayPal.
Q: How does the equipment rental work?
A: If you are in need of a cake stand, platters, etc., you can rent them from us. Each item has a different rental fee and a refundable deposit that is include in your reservation invoice (whether paying in full or using split billing). If the item(s) is returned within 3 DAYS, the rental deposit will be refunded to you.